Customer Service Excellence

An Air-Peace Experience

Whenever I fly #AirPeace on their plane named Nnenna, I’m impressed by one of the air-host, his name is Donald. He’s usually serving the Business Class passengers.   The standard boring greetings over the public address system is spiced up by Donald especially after a successful landing. He would rain accolades of praise on Air […]

Women Arise

Unleashing the power of female entrepreneurs

Over the last 3 days, I’ve had the pleasure of training over 100 gorgeous and super-smart women in (Abuja, Lagos Mainland and Lagos Island) looking to raise their game to even higher heights on Marketing Strategy and Psychology of Writing a Great Proposal. Big shout out to all the members of Poize Network! It was […]

Words Matter

Positive Psychology

How dare you talk to yourself the way you sometimes tend to do? How dare you do you that? Going around trash-talking yourself and downplaying on your talents and skills? If a friend said the same hurtful words you sometimes hurl at yourself, how long will you remain friends? You quickly forget your past achievements […]

Seek First to Understand….

Rethinking Marketing

By now you know everyone makes a living by selling something right? We are either selling our brains, brands or businesses. However the key to becoming a better marketer, starts with understanding human needs and then being maniacally focused on addressing those needs. Get this, your client’s need and the way and manner they want […]

Is a Corner Street Hawker an Entrepreneur?

#EntrepreneurVSHustler

Every chicken is a bird. But not every bird is a chicken. Every entrepreneur is a hustler but sadly not every hustler is an entrepreneur. Get it? An entrepreneur is a person with a long-term vision. S/he’s after building sustainable relationships with customers and brand equity. The currency here is trust and value. A hustler […]

3 Steps to Success

Coaching for Success

The standard measurement of greatness can be elusive. Is it when your signature becomes an autograph? Or when your voice, brand, face or product is immediately recognisable by strangers? True greatness should never be measured against a benchmark set by others nor by the sound of applause offered by strangers. The sole criteria should be […]

Be Your Own Super-Hero

Write Your Life Story

Organize your work like it’s play. Gamify your life. See the friends and colleagues at work as other characters and actors in the movie, but you are the main protagonist. That way you’re constantly thinking of how to do more and be more. Work disguised as work alone, makes the average person figure a way […]

Marketing Lessons from a Bus Conductor

Find your Voice

My friend Obioha made this observation as he passed a motor park, and the bus conductors were shouting their different destinations to anyone that was passing. Here is the deal: ☆ They talk to over a 100 people just to fill a 14 seater bus! How many people have you spoken to today? ☆ They […]

Positive Psychology Rant

on why words matter

How dare you talk to yourself the way you sometimes tend to do? How dare you do you that? Going around trash-talking yourself and downplaying on your talents and skills? If a friend said the same hurtful words you sometimes hurl at yourself, how long will you remain friends? You quickly forget your past achievements […]